Importing MP4 Into Premiere pro CS3

Hi I’m Hayley, I was just wondering, I have footage in a strange format; .mp4, and it wont import into Premiere. Someone asked me if I had all the updates, etc, I do, and still no luck with it…

I was thinking of doing a reinstall of it, but if i do that, I will likely have to download all my updates and stuff all over again, and in the end, the mp4 thing still may not work.

Before I try the reinstall, I was just wondering if anything else can be done about the format.

Any ideas, friends?

Thanks in advance!

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